Returns & refund

You have 14 days from the date of delivery to return any items in your order.
Products that have not been touched must be returned in their original packaging, accompanied by the purchase invoice.

If the entire order is returned under the conditions stipulated above, we will reimburse you for the full amount of your original order. If you return only a part of the order, we will refund you the amount of products returned excluding initial shipping costs.

Your account will be credited upon receipt of your return. You will receive an email to confirm receipt of your package and the processing of your refund.

Please send all returns to the following address :

Customer service VISEART
18, rue des Campanules – 77185 Lognes. France

If you have questions about returns, please contact us via our online contact form or at the following email address: ayservice@viseart.paris.

Damaged Goods

If your package was damaged during shipment by the carrier, save the box and the merchandise and notify us within 48h at the following email address: ayservice@viseart.paris.

Please indicate your order number and join photos of damaged items or packaging to your email, as well as a copy of the purchase invoice.